This $500 Installation Guarantee is provided by Comfort Air Heating Cooling & Plumbing LLC (“CA”) to you, the original consumer purchaser (“Owner”). The equipment CA provides to your home will be installed and operable by the date promised by CA, or we will pay you $500 for your inconvenience, subject only to the terms and conditions contained in this document.
How to File a Claim
If you believe that the CA equipment was not installed in your home on the date promised by CA and in an operable condition, then simply contact CA at (912) 927-7000 with a brief explanation of the stated claim or concerns by the end of the day following the date of installation. We may request a copy of this Installation Guarantee and a copy of your sales agreement or purchase order with CA. CA will then schedule an appointment to inspect the premises and the claim within a reasonable period of time after having received the claim. If, after inspection, CA determines that a valid claim exists under this Guarantee, CA will promptly issue you payment for $500. This Installation Guarantee is not valid unless and until the Owner has made full payment under the original CA sales agreement and all addenda thereto. Non-warranty calls for repair or adjustment may result in a service charge.
What is Not Covered
This Installation Guarantee is granted by CA to the Owner only, and only materials purchased from and installed by CA are covered by this Installation Guarantee. This Installation Guarantee does not cover delays as a result of conditions beyond CA’s control, such as hidden defects in your home, labor strikes, fire, flood, lightning, high winds, windblown objects, earthquake, hurricanes, atmospheric conditions, or weather of catastrophic nature as defined by the US Weather Bureau, other acts of God or intentional acts by you. Such intentional acts would include, but not be limited to, interference with CA’s job performance, rescheduling of installation dates, failure to move breakable personal property from the installation area, or failure to provide CA with prompt reasonable access to the premises, including access to electrical outlets as may be required. “Operable condition” means the equipment is functional, regardless of any outstanding governmental permitting or inspection requirements.