Thompson & Thompson Service Group and Comfort Air are joining forces to serve our great community.
Fast service from our large pool of highly trained technicians, 3K+ Five Star Google Reviews combined.

$500 No-Frustration Guarantee

This $500 No-Frustration Guarantee is provided by Comfort Air Heating Cooling & Plumbing LLC (“CA”) to you, the original consumer purchaser (“Owner”). If the HVAC system that CA provides to your home fails to provide heating or cooling within one year from the date of installation, CA will service your system within 24 hours of your notifying us, or we will pay you $500 for your inconvenience, subject only to the terms and conditions contained in this document.

How to File a Claim

This No-Frustration Guarantee is a one-year performance promise by CA that if our equipment does not provide heat and/or cooling to your home during the twelve-month period following installation, CA will service your system within 24 hours of your notifying us, or we will pay you $500 for your inconvenience. If you believe that you have a claim under this No Frustration Guarantee, then simply contact CA at (912) 927-7000 with a brief explanation of the stated claim or concerns. We may request a copy of this No-Frustration Guarantee and a copy of your sales agreement or purchase order with CA. CA will then schedule an appointment to inspect the premises and the claim within a reasonable period of time after having received the claim. If, after inspection, CA determines that a valid claim exists under this Guarantee, CA will promptly issue you payment for $500. This No-Frustration Guarantee is not valid unless and until the Owner has made full payment under the original CA sales agreement and all addenda thereto. Non-warranty calls for repair or adjustment may result in a service charge.

What Is Not Covered

This No-Frustration Guarantee is granted by CA to the Owner only, and only materials purchased from and installed by CA are covered by this No-Frustration Guarantee. All warranties terminate immediately upon the transfer of homeownership. This No-Frustration Guarantee assumes normal and reasonable use of CA-installed products or components as designed for the intended purpose conveyed to CA from Owner. This No-Frustration Guarantee does not cover any other use, damage, workmanship, or material failure beyond the control of CA including, but not limited to, damage caused by occurrences, such as the settlement of the building, failure of the structure (including foundations and walls), use of incompatible accessories, removal, repair, or re-installation of any CA-installed products or components by other than CA, normal weathering, corrosive effects of salt air and chemical pollutants, normal fading, deterioration of caulking compounds, fire, flood, lightning, high winds, windblown objects, earthquake, hurricanes, atmospheric conditions or weather of catastrophic nature as defined by the US Weather Bureau, other acts of God, intentional acts, delays due to your failure to provide CA with prompt, reasonable access to the premises, including access to electrical outlets as may be required, unreasonable use, rescheduling of service dates by you, vandalism or pollution. This No-Frustration also will not apply to damages resulting from the failure to provide maintenance, including failure to clean the product or maintain the product as reasonably necessary.

What Voids This No-Frustration Guarantee

Installation, removal, repair, adjustment, tampering, or re-installation of any CA products or components by other than CA voids this No-Frustration and warranties within this document, and CA expressly disclaims any liability for any costs, defects, or damages with respect to such actions.

Contact Us