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Understanding Warranties

July 31, 2019

By jdpp1

When you purchased your new air conditioning system, you should have received a copy of the manufacturer’s warranty. That paperwork contains the manufacturer’s terms and conditions for your warranty. If you cannot find your paperwork, please do not hesitate to call our customer service department, and we will be happy to assist you.

With greater regularity, manufacturers are beginning to enforce the terms and conditions within your paperwork. Being aware of the terms and conditions of your unit would be wise.

• Most manufacturers allow you to transfer warranties to the new owner upon the sale of your property for a small fee if completed within 30 days of closing.

• Manufacturers are now requiring the use of OEM (Original Equipment Manufacturer) parts. At the moment, there are thousands of possible OEM parts for any of the multiple manufacturers, which makes using and obtaining parts challenging. The effect is that we will no longer be able to use generic truck stock parts. Although these changes are difficult, we make it our priority to bring you comfort as quickly as possible.

• Manufacturers only cover work performed during normal business hours. Comfort Air never charges for overtime or holiday hours.

• Manufacturers now require yearly maintenance by an authorized dealer/ servicer in order to keep a warranty in good standing. If you are not currently having AC maintenance service done on your equipment at least once a year, contact an authorized servicer in your area as soon as possible.

We want to thank you for choosing Comfort Air. If you have any questions related to your warranty, please do not hesitate to call us at (912) 712-4800.